Important: By using the c999 platform, you are considered to have accepted this Privacy Policy. Please read the full policy carefully.
1 What information we collect
To deliver the best gaming experience and keep the platform secure, c999 collects certain information. Below is a detailed breakdown of what we collect and how we collect it.
| Data Types |
Example |
Data collection methods |
| Identity Information |
Name, date of birth, national ID number |
Registration Form |
| Contact information |
Mobile number, email address |
Registration & Updates |
| Financial information |
BKash/Nagad/Rocket number, transaction history |
Deposits & Withdrawals |
| Device Information |
IP address, browser, operating system |
Automatically |
| Gaming Activities |
Betting history, game logs, session duration |
While Using the Platform |
We only collect information that is necessary to provide our services. Collecting unnecessary or sensitive data goes against our policy.
2 How Your Information Is Used
C999 uses your information only for the purposes listed below. We are committed to full transparency in how your data is handled.
- Account management: Your information is used to create, manage, and verify your c999 account.
- Identity Verification (KYC): To verify your identity before withdrawals and to prevent fraud.
- Transaction processing: To process all financial transactions, including deposits and withdrawals.
- Customer Support: To resolve any issues or complaints you raise as quickly as possible.
- Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
- Personalized experience: To recommend games and promotions tailored to your preferences.
- Legal obligations: Retaining necessary information to comply with applicable laws in Bangladesh.
Please note: c999 never shares your information with third parties for advertising purposes. Your privacy is our top priority.
3 Data Sharing & Third Parties
C999 never sells your personal information. However, data may be shared in specific circumstances and only under strict conditions.
-
Payment Processor: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket. Each of these providers operates under its own privacy policy.
-
Game Provider: Session data may be shared with game providers such as Evolution Gaming, Pragmatic Play, and Ezugi solely to the extent required to run their games.
-
Legal obligations: c999 may be required to disclose information in response to a court order, government investigation, or other legal process.
-
Fraud Prevention: In cases of serious fraud or criminal activity, relevant information may be shared with the appropriate authorities.
Outside of the cases listed above, c999 does not share your information with third parties for any other purpose. Before sharing data with any third party, we verify that they maintain adequate security standards.
4 Cookies & Tracking Technologies
C999 uses cookies and similar technologies to keep the website and app running smoothly and to improve your experience.
- Essential cookies: These cookies are required for login sessions and security. Disabling them may prevent the platform from functioning properly.
- Functional Cookies: These cookies remember your language preference, game settings, and other personalized options.
- Analytics Cookies: Collects anonymized data to analyze platform usage and improve our services.
- Security Cookies: Helps identify fraudulent activity and unauthorized access.
You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit some features on c999.
5 Data Retention Period
C999 retains your information only for as long as necessary. Retention periods vary depending on the type of data and the purpose for which it was collected.
- Active account information: All data is retained while the account remains active.
- Financial transaction records: Transaction records are retained for a minimum of 5 years as required by law.
- Closed Account Data: Even after account closure, certain data may be retained for up to 3 years for legal and security purposes.
- Gaming Logs: Game history and logs are retained for up to 1 year for dispute resolution purposes.
Request to delete your data: Where there is no legal obligation to retain your data, you may request its deletion at any time. Please contact our support team.
6 Your privacy rights
Every c999 member has the following rights regarding their data. Contact our support team to exercise any of these rights.
Right to Access Data
To view the information we hold about you, submit a request and we will respond within 30 days.
Right to Rectification
If any information is incorrect or outdated, please request an update. Accurate details will be corrected promptly.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Data Portability
You may request a copy of your data in a standard format (CSV/JSON).
Right to Restrict Processing
You may request that the processing of your data be restricted for specific purposes.
Right to object
You may object to your information being used for specific purposes.
7 Security Measures
C999 uses industry-best technology and practices to keep your data secure. Our security framework operates across multiple layers of protection.
- 256-bit SSL/TLS encryption: All data exchanged on the website and app is fully encrypted.
- Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
- Firewall Protection: Advanced firewall protection against DDoS and other cyber attacks.
- Regular Security Testing: Third-party experts conduct regular system audits.
- Encrypted Database: All stored data is kept in encrypted databases.
- Staff Training: All c999 staff receive regular training on security practices.
Please note — no online platform can guarantee 100% security. We strongly recommend using a strong password and never sharing your account details with anyone.
8 Protection of minors' data
C999 is exclusively for adults aged 18 and above. We do not knowingly collect personal information from minors.
- Age is verified at the time of registration by checking the date of birth.
- If any minor's information is collected by mistake, it will be deleted as soon as a guardian reports it.
- If you have any concerns, contact our support team — action will be taken promptly.
- Use parental control software on your device to prevent minors from accessing the platform.
A note for parents: If you suspect your child is using c999, please notify our support team immediately. We will promptly close the account and delete all associated data.
9 Privacy Policy Changes
C999 reserves the right to update this Privacy Policy when necessary. If significant changes are made, we will notify you through the methods described below.
- Platform Notifications: You will be notified of any changes at the time of login.
- Email or SMS: You will be notified of any significant changes through your registered contact details.
- Website Disclosure: The updated policy will be published on this page along with the effective date.
Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy. We recommend checking this page regularly.
10 Contact us
If you have any questions or complaints about our Privacy Policy, or wish to exercise your rights, please contact us. Our data protection team is always ready to assist you.
Email support
For any privacy-related inquiries, contact us by email. We typically respond within 24-48 hours.
Live Chat
For immediate assistance, use the live chat feature on the c999 platform. Available 24 hours a day, 7 days a week.
Response Time: We aim to respond fully to all privacy-related requests within 30 days. For urgent matters, please reach out via live chat.
? FAQs
No, c999 never sells your personal information to third parties. Your data is used only for specific purposes such as payment processing, identity verification, and legal compliance. It is never shared for advertising purposes.
Yes, you have every right to do so. You can contact the c999 support team to view, correct, or request deletion of your data. However, certain information may need to be retained for a specified period due to legal obligations.
c999 primarily processes payments through Bangladesh's mobile banking services (bKash, Nagad, Rocket). Only the information required to process a transaction is sent to the relevant payment provider. Full payment details are not stored on c999 servers.
Most data is deleted when an account is closed. However, financial transaction records may be retained for a minimum of 5 years as required by law, and other relevant data for up to 3 years. After that, all data is permanently deleted.
c999 does not track GPS location directly. However, for security purposes, an approximate location may be derived from your IP address at login. This is used solely to detect suspicious login activity and keep your account secure.